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About

ConnectnzConnectnz's front door in Hamilton, one of our satellite centres. We are nationwide and New Zealand owned.

Connect NZ has been helping New Zealanders with technology since 1979.

We work across all industries sectors to meet the ever-changing technology needs of New Zealand businesses. We have offices and service centres all over the country, in Auckland, Hamilton, Wellington, and Christchurch. And we have more than 180 specialists with expertise in areas such as unified communications, document management, information technology, audio-visual technology, and support services.

Connect NZ's Repair Centre has been providing repair services for a range of technology to customers throughout New Zealand for over 12 years. The Repair Centre has a team of 25 staff who specialise in providing the best service and repair results for our customers. Connect NZ is New Zealand's largest technology repair centre for computers, laptops, tablets and smartphones.

We take care of warranty and service repairs for major brands such as HP, Acer, Apple, Compaq, Lenovo/IBM and Toshiba, and out-of-warranty repairs for Sony, Fujitsu, and Asus. Our repair service is second to none, and as a result we're the provider of choice for a number of multinational and corporate clients, including IAG New Zealand, Spark and Harvey Norman.

Repair CentreOne half of our large workshop in Wellington. Repair CentreAnother side of the Wellington workshop.

State of the Art

We have invested heavily in creating a state of the art technology repair environment. Our Repair Centre has always been at the forefront of repair technology. Some of the technology we have including plant and equipment; 200m of antistatic workshop bench space, a high-end reflow machine that enables us to undertake component level repairs, and the development of an in-house software database system to further standardise the repair process and reporting. We repair, we monitor and we report our position in relation to our internal core KPIs continuously.

Logic Board Repair.A technician completing a Logic Board component repair. Connectnz Reflow machineThe Reflow machine. High tech equipment used for logic board component replacement and reflowing. Cellphone Repair padA smartphone about to be dismantled on a techs protective antistatic work environment.

Call Centre

Our Call Centre Team is full of technology enthusiasts that understand the importance of mobile devices, tablets and laptops in our everyday lives and the impact and disruption for people when they are without them. Our Call Centre Team are dedicated to handling the insurance and repair work we receive, with specialised teams in customer contact, procurement and administration. We also have a specialised Customer Services Team, controlling the logistics and auditing of repairs, stock management and reception. We are empathetic and focused on "minimising customer effort" during the life of a claim or repair, and getting a fully functioning unit back to the customer as quickly as possible.

Repair CentreCall centre staff hard at work keeping our customers up to date. Repair CentreCall centre staff hard at work keeping our customers up to date.

Nic Fouhy - Manager

ROLE: National & Regional Repair Centre's Manager
PHONE: 04 385 6949
EMAIL: nicf@connectnz.co.nz

Nic joined Connect NZ in 2004 and heads up Connect NZ's National & Regional Repair Centre teams. Nic has a long history with Connect NZ and has a 12-year background in mobile technology covering Procurement, Call Centre Leadership & Repair Management through various roles within Connect. Nic has molded the Repair Centre in Wellington to be the best of breed and has successfully managed longstanding relationships with most of New Zealand's major insurance brands.

You break it,we can fix it: Smartphone | Tablet | Laptop | Desktop PC
Apple Premium Service provider iMac | Macbook Pro | Macbook Air | iPhone | iPad | iPod
Samsung Warranty Agent Smartphones | Tablets | Laptops
Authorised Repairer: apple service provider toshiba lenovo hp compaq acer
We Also Repair: Dell | Sony | IBM | Gateway | MSI and More
New Zealand's Largest IT Repairer. Experts in Repair Solutions.
Preferred Service Provider: state insurance ami insurance lumley insurance Tower insurance Vero insurance AMP insurance NZI insurance