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The Repair Process

Our aim is to make the repair process as easy and pain free as possible including providing transport options. We also provide job tracking during each step via email and text.
We collect the device from your door. We complete a comprehensive assessment. A expert repair with genuine parts is completed. We return the unit to you. Good as new.

Collection:

You can drop the device off to one of our repair centres in Auckland, Wellington or Christchurch or you can contact us . We will then arrange collection. We will include packaging and a free courier ticket to make everything simple and go off without a hitch.

Assessment:

A qualified and experienced technician then completes a thorough assessment of the unit. Reporting on both warranty and non-warranty issues and providing a complete repair report, with options and quotations. No surprises or hidden fees.

Repair:

Once a customer gives authority, parts are ordered and the unit is repaired with complete care and attention to detail. All functions are then tested and a final checklist completed.

Return:

We then clean the unit and all associated items before boxing and returning the unit to your door.

Below are some of the many devices we can repair, replace, service and troubleshoot....

Tablets

Apple authorised Warranty and indemnity repair agent.We can repair exchange your iPad.
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Authorised Samsung Repair Agent, your Samsung Tablet can be fixed here.
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Authorised Lenovo Repair Agent, your Lenovo Tablet can be fixed here.
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Authorised Toshiba Repair Agent, your Toshiba Tablet can be fixed here.
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Authorised Acer Repair Agent, your Acer Tablet can be fixed here.
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Authorised HP Repair Agent, your HP Tablet can be fixed here.
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Dell non-warranty repair agent. Your Dell Tablet can be fixed here.
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Asus non-warranty repair agent. Your Asus Tablet can be fixed here.
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Laptops

Apple authorised Warranty and indemnity repair agent.We can repair your Macbook Pro or Air.
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Samsung authorised Warranty and indemnity repair agent.We can repair your Samsung Laptop here.
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Acer authorised Warranty and indemnity repair agent.We can repair your Acer Laptop here.
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HP authorised Warranty and indemnity repair agent.We can repair your HP Laptop here.
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Authorised Toshiba Repair Agent, your Toshiba Laptop can be fixed here.
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Lenovo authorised Warranty and indemnity repair agent.We can repair your Lenovo Laptop here.
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Compaq authorised Warranty and indemnity repair agent.We can repair your Compaq Laptop here.
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Dell authorised indemnity repair agent.We can repair your Dell Laptop here.
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Asus authorised indemnity repair agent.We can repair your Asus Laptop here.
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Desktop PC

Apple authorised Warranty and indemnity repair agent.We can repair your IMac, Mac Pro or Mac mini.
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Lenovo authorised Warranty and indemnity repair agent.We can repair your Lenovo Desktop or All in One PC here.
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Acer authorised repairer, we can complete a repair on your Acer All-in-One PC here.
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Toshiba authorised repairer, we can complete a repair on your Toshiba All-in-One or PC here.
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HP authorised repairer, we can complete a repair on your HP All-in-One or PC here.
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Dell authorised indemnity repair agent.We can repair your Dell desktop PC here.
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Custom Built PC, we complete custom builds and are able to service and repair your custom build.
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Apple Repair Services

Connect NZ is an Authorised Service Provider for Apple at our Auckland and Wellington Repair Centre locations. All warranty repairs are performed at our fully equipped, state of the art service centres. We provide both warranty and out of warranty servicing on the following Apple products:

iPod | iPhone | iPad | MacBook Air | MacBook | MacBook Pro | iMac | Mac Pro | Beats by Dr. Dre
Service Pricing

Warranty Repairs: Parts & Labour are free of charge and are based on the terms & conditions set out in the Apple Limited Warranty for you product.

Out of Warranty Repairs
Diagnostic Fee (also includes the first hour of service) $103.50
Hourly charge for carry in work $103.50
iPod, iPhone, iPad, Apple Watch and Apple TV Assessment $52.00

We are able to provide assessment and repair services for all Apple products including:

  • Apple iPhone
  • Apple iPad
  • Apple iPod
  • Apple Watch
  • Apple TV
  • Apple MacBook Air
  • Apple MacBook
  • Apple MacBook Pro
  • Beats by Dr. DreMac
  • Apple iMac
  • Apple Mac Pro

We can also diagnose and repair most software faults you may be experiencing with Mac OS, iOS, watchOS and tvOS. Please note - Apple do not offer parts or modules for iPod or iPad in New Zealand and use a 'whole unit exchange' program for these products as the official Apple repair strategy. Our hours of operation are Monday to Friday, 8:30am to 5:30pm

De-activate Find my iPhone

Please note that Find my iPhone must be turned off prior to servicing. Please click here to view our detailed document explaining how you can turn this off through another device.

Door to Door Freight Option

Call us on 0800 112 333 or fill out our online form, if you would like us to arrange collection via courier of your unit requiring repair. We can email you a PDF of the courier ticket, or send you a 'collection pack' with a custom made, high impact box and packaging. Disclaimer

Warranty

Proof of purchase must be supplied or confirmed before any warranty repairs will commence.

  • Notes/Data

    Any faults detected that are not covered under the "Manufacturer's Warranty" terms and conditions will incur the minimum billing rate. Any further chargeable work will only be carried out on approval from the customer/client. Examples of such non-warranty faults: cleaning, software, viruses, spillage, impact damage. It is the responsibility of the owner to back up any data prior to the computer being logged in. We in no way warranty the integrity or safety of the data.
  • Estimates

    Repair quotations are subject to change if any unforeseen faults are encountered during the repair process. The customer/client will be contacted prior to the extra repairs commencing.
  • Inspection Fee

    The inspection fee covers the time taken to diagnose the fault/s and document the repair event. Some faults can be repaired during the initial diagnosis and require no extra charge. If any additional labour time or hardware parts are required for the repair, an additional quotation is provided prior to the repair commencing.
  • Billing Rates


    Diagnostic Charge | $90.00 + gst
    Hourly Labour Tier | $90.00 + gst
  • Abandoned Goods

    In the event that goods are not collected within three months from the date on this form, Connect NZ Group reserves the right to resell or dismantle for parts, to recoup any costs. Goods may also be disposed of.
You break it,we can fix it: Smartphone | Tablet | Laptop | Desktop PC
Apple Premium Service provider iMac | Macbook Pro | Macbook Air | iPhone | iPad | iPod
Samsung Warranty Agent Smartphones | Tablets | Laptops
Authorised Repairer: apple service provider toshiba lenovo hp compaq acer
We Also Repair: Dell | Sony | IBM | Gateway | MSI and More
New Zealand's Largest IT Repairer. Experts in Repair Solutions.
Preferred Service Provider: state insurance ami insurance lumley insurance Tower insurance Vero insurance AMP insurance NZI insurance