Our aim is to make the repair process as easy and pain free as possible including providing transport options. We also provide job tracking during each step via email and text.
We collect the device from your door.
We complete a comprehensive assessment.
A expert repair with genuine parts is completed.
We return the unit to you. Good as new.
You can drop the device off to one of our repair centres in Auckland, Wellington or Christchurch or you can contact us
We will then arrange collection. We will include packaging and a free courier ticket to make everything simple and go off without a hitch.
A qualified and experienced technician then completes a thorough assessment of the unit. Reporting on both warranty and non-warranty issues and providing
a complete repair report, with options and quotations. No surprises or hidden fees.
Once a customer gives authority, parts are ordered and the unit is repaired with complete care and attention to detail.
All functions are then tested and a final checklist completed.
We then clean the unit and all associated items before boxing and returning the unit to your door.
Below are some of the many devices we can repair, replace, service and troubleshoot....
Connect NZ is an Authorised Service Provider for Apple at our Auckland and Wellington Repair Centre locations. All warranty repairs are performed at our fully equipped, state of the art service centres. We provide both warranty and out of warranty servicing on the following Apple products:
iPod | iPhone | iPad | MacBook Air | MacBook | MacBook Pro | iMac | Mac Pro | Beats by Dr. Dre
Warranty Repairs: Parts & Labour are free of charge and are based on the terms & conditions set out in the Apple Limited Warranty for you product.
Out of Warranty Repairs
|Diagnostic Fee (also includes the first hour of service)
|Hourly charge for carry in work
|iPod, iPhone, iPad, Apple Watch and Apple TV Assessment
We are able to provide assessment and repair services for all Apple products including:
- Apple iPhone
- Apple iPad
- Apple iPod
- Apple Watch
- Apple TV
- Apple MacBook Air
- Apple MacBook
- Apple MacBook Pro
- Beats by Dr. DreMac
- Apple iMac
- Apple Mac Pro
We can also diagnose and repair most software faults you may be experiencing with Mac OS, iOS, watchOS and tvOS.
Please note - Apple do not offer parts or modules for iPod or iPad in New Zealand and use a 'whole unit exchange' program for these products as the official Apple repair strategy.
Our hours of operation are Monday to Friday, 8:30am to 5:30pm
De-activate Find my iPhone
Please note that Find my iPhone must be turned off prior to servicing. Please click here to view our detailed document explaining how you can turn this off through another device.
Door to Door Freight Option
Call us on 0800 112 333 or fill out our online form, if you would like us to arrange collection via courier of your unit requiring repair. We can email you a PDF of the courier ticket, or send you a 'collection pack' with a custom made, high impact box and packaging.
Proof of purchase must be supplied or confirmed before any warranty repairs will commence.
Notes/DataAny faults detected that are not covered under the "Manufacturer's Warranty" terms and conditions will incur the minimum billing rate. Any further chargeable work will only be carried out on approval from the customer/client. Examples of such non-warranty faults: cleaning, software, viruses, spillage, impact damage. It is the responsibility of the owner to back up any data prior to the computer being logged in. We in no way warranty the integrity or safety of the data.
Repair quotations are subject to change if any unforeseen faults are encountered during the repair process. The customer/client will be contacted prior to the extra repairs commencing.
The inspection fee covers the time taken to diagnose the fault/s and document the repair event. Some faults can be repaired during the initial diagnosis and require no extra charge. If any additional labour time or hardware parts are required for the repair, an additional quotation is provided prior to the repair commencing.
Diagnostic Charge | $90.00 + gst
Hourly Labour Tier | $90.00 + gst
In the event that goods are not collected within three months from the date on this form, Connect NZ Group reserves the right to resell or dismantle for parts, to recoup any costs. Goods may also be disposed of.